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Recover invoices for earlier payments.
Rioko invoices the payments made from the activation of the integration and the subscription onwards. Earlier payments are invoiced with Invoice recovery: you give the period, see how many there are and the price, pay, and check the documents before they are certified.
At the end of the account's first integration, in Recover invoices.
Stripe payments, invoiced in the invoicing program (InvoiceXpress, Moloni, Vendus or TOConline).
By the price table, excluding VAT. Up to 10 documents is free the first time.
At the end of the integration
The last screen of the setup.
- 1When you finish the integration, Rioko explains that it only invoices the payments made from the activation of the integration and the subscription onwards.
- 2To invoice the earlier ones, press Recover invoices.
Give the payments
By period or by reference.
- 1In By period, pick the From and To dates. To goes, at most, up to the day before the integration started.
- 2In By reference, paste the references of the Stripe payments (they start with pi_, ch_ or in_), one per line.
- 3Press Count the payments.
In a series, a document cannot be dated before the last certified one. So recovered documents take the closest date the series accepts, with the payment date in their notes. Check the effect on the VAT period with your accountant.
See the price and pay
Rioko counts the payments and shows the tier.
- 1Rioko shows how many payments are still to invoice, from which dates and for what amount. Those that already have a document and those refunded in full are left out.
- 2Payments after the integration started that have no document are shown separately and are not charged: tell us in Support and the Rioko team handles them.
- 3Confirm those payments were not invoiced another way (by hand, by another app or by the accountant) and press Pay. The payment is made in Stripe.
- 4Above 1000 documents, the recovery is done with the Rioko team: instead of the payment, the page opens a Support request and we arrange it with you.
| Documents | Price |
|---|---|
| 0 to 10 | Free on the first recovery of each integration |
| 11 to 50 | €15 + VAT |
| 51 to 150 | €25 + VAT |
| 151 to 300 | €50 + VAT |
| 301 to 500 | €100 + VAT |
| 501 to 1000 | €150 + VAT |
| 1001 to 2000 | €250 + VAT |
| 2001 to 3500 | €350 + VAT |
| 3501 to 5000 | €400 + VAT |
| 5000+ | Quoted on request |
The invoice for the recovery is available in your account's Billing menu.
Check the documents
Before they are certified.
- 1After payment, Rioko creates the documents as drafts in the invoicing program and emails you when they are ready. The page shows the progress.
- 2Open each draft with Open and check the buyer, the tax number, the amounts and the VAT. Until you approve, you can correct them in the invoicing program.
- 3A payment that did not produce a document is marked with the reason. If you approve, the rest go ahead and the Rioko team looks at that one with you.
- 4If the invoicing program has no drafts, the documents are shown as a preview in Rioko and are only issued after your approval.
Approve or report mistakes
The documents are only certified with your approval.
- 1If any document cannot carry the payment date, tick the box that accepts the date available in the series, with the payment date in the invoice's note.
- 2Tick the confirmation that you checked the documents and press Approve and finalise. Rioko certifies them and emails you the summary, with the Rioko team in copy.
- 3If you found mistakes, press I found mistakes, say which documents and what should change, and send it to Support. The documents stay drafts until we look at them with you; after that, you can approve on the same page.
Certified documents can no longer be deleted: they can only be voided or corrected in the invoicing program. Checking their content is for you and your accountant, as the Terms of Service say.
Frequently asked questions
How much does invoice recovery cost?
It depends on the number of documents: 0 to 10 is free on the first recovery of each integration, 11 to 50 costs €15, 51 to 150 costs €25, 151 to 300 costs €50, 301 to 500 costs €100, 501 to 1000 costs €150, 1001 to 2000 costs €250, 2001 to 3500 costs €350 and 3501 to 5000 costs €400. Above 5000 the price is quoted on request. VAT is added to the prices. Above 1000 documents, the recovery is done with the Rioko team: the page opens a Support request.
Some payments after the integration started have no invoice. Do I pay for those too?
No. Those payments are shown separately and are not in the price. Tell us in Support and the Rioko team handles them at no cost.
What date do the recovered invoices get?
The payment date, when the series accepts it. If the series already holds certified documents dated later, the invoice takes the closest date the series accepts, with the payment date in its notes. Check the effect on the VAT period with your accountant.
What if I find mistakes in the drafts?
Press I found mistakes, say which documents and what should change, and send it to Support. The documents stay drafts, nothing is certified, and once we have looked at them with you, you can approve on the same page.
My account already uses Rioko. Can I recover invoices?
The service appears at the end of the account's first integration. If your account already invoices with Rioko and some payments have no invoice, talk to Support: the Rioko team looks into what happened, at no cost.
Related guides
Need help?
If you would rather go through the recovery with us, book a call. We look at everything with you, live.
Book a call ↗ calendly.com/pedro-kapta/apoio-kapta
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