Terms of Service

Rioko is a service operated by Kapta, a brand of ABSOLUTEPIXEL UNIPESSOAL, LDA, tax number (NIPC) 516277421, registered at Urbanização O Monte Lt1, Loja 11, 8200-428 Galé, Albufeira, Portugal.

Where a contract, proposal or specific conditions have been agreed in writing for your account, that document prevails over these terms to the extent of any conflict.

Supported platforms and available features may change over time. Your specific connection, its status and its settings are visible in the dashboard.

• You warrant that your registration data is truthful and up to date.
• You are responsible for keeping the credentials of the connected platforms and of Rioko itself secure.
• You are responsible for all activity in your account.

Do not send passwords, API keys, tokens or other secrets through public forms, social media or unsolicited email. Access is authorised through the dashboard's own flows or through a secure channel we will indicate.

Access granted to Rioko must follow the principle of least privilege and be limited to what is necessary for the agreed purpose. Inform us without delay of suspected unauthorised access, revoked permissions, account changes or relevant security incidents.

You define and validate the rules applied: document series, document type, VAT rates, exemption codes, product mappings and which data is synchronised. Rioko applies the configuration you give it.

We recommend consulting your accountant whenever you have doubts about the tax treatment of a transaction.

Regardless of the alerts, it is your responsibility, on a regular basis, to:

• Monitor the connection, the data received, the documents issued and the synchronised statuses.
• Validate results before activating in production and after any configuration change.
• Maintain your own control and reconciliation procedures, including periodic checks in your invoicing software.
• Report any abnormal situation to us without delay, for review and resolution within the scope of the applicable support.

Rioko does not assume an obligation to independently detect every failure nor to guarantee uninterrupted operation, and is not liable for losses arising from failures the alerts did not detect or that were not reported to us in good time. The integration does not replace your operational, accounting and invoicing controls.

• Use Rioko to issue fraudulent documents or documents for third parties without authorisation.
• Attempt to circumvent technical or security limits of the service.
• Reverse engineer, copy or resell the service.
• Use Rioko in a way that harms the operation of the connected platforms.

Rioko depends on the availability, documentation, technical limits, policies and APIs of platforms we do not control. Changes to those platforms' APIs, versions, permissions, pricing, usage limits, webhooks or policies may require review and changes on our side and may temporarily affect the service. Where possible, we communicate the identified impact and the proposed course of action.

Delays, synchronisation failures, duplicate documents, outages or behaviour dependent on external systems may occur.

• Indirect losses, lost profits or consequential damages.
• Tax errors resulting from incorrect configuration on your part (tax number, VAT, exemptions, document series, mappings).
• Unavailability, changes, decisions, acts or omissions of external platforms.
• Incorrect data, insufficient permissions, revoked credentials or unvalidated configurations.
• Failures the alerts did not detect or that were not reported to us in good time, under clause 5.

Rioko's aggregate liability is in any case limited to the amount paid by the client in the 3 months preceding the event.

Nothing in these terms excludes or limits liability that cannot be excluded or limited under applicable law.

You retain ownership of, or rights to, your data, brands, content and systems, and warrant that Rioko may use them to the extent necessary to provide the service.

You may cancel your account at any time by deleting it through the dashboard or by emailing [email protected]. Documents already issued remain in your invoicing account and under your custody.

Where the user is a consumer, they may refer the matter to an Alternative Consumer Dispute Resolution body under article 18 of Law no. 144/2015. Details of the competent body are in the Consumer information section of the Privacy Policy. The electronic Complaints Book is also available at www.livroreclamacoes.pt/inicio.